Shipping Policy

Sanmarg Prakashan (“we” and “us”) is the operator of (https://sanmargprakasshan.org) (“Website”). By  placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

• 3.1 Transit Time Domestically
  In general, domestic shipments are in transit for 15 – 18 days
• 3.2 Transit time Internationally
  Generally, orders shipped internationally are in transit for 21 – 25 days. This varies greatly depending on the courier we have selected.
• 3.3 Items Out Of Stock
  If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
• 3.4 Delivery Time Exceeded
  If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Duties & Taxes

• 5.1 Import Duties & Taxes
  Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Patva encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Patva at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

6. Cancellations

Order once placed can’t be cancelled.

7. Customer service

If you have any questions, You can contact us:

• By email: [email protected]
• By visiting this page on our website: https://sanmargprakasshan.org/contact-us
• By mail: Jain Aradhana Bhavan, Pachiyani Pol, Relief Rd, Ahmedabad, Gujarat 380001